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Step 1: |
Once you are on the phone with
a member of our support team, you will be directed back to this
page to initiate the screen-sharing session. Select your support
representative and click the link. |
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| Step 2: |
You are prompted to download a
small virus-free plug-in. |
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| Step 3: |
With your permission, your
support representative can view your screen and share control of
your mouse and keyboard. |
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| Step 4: |
You are in full control of
your computer at all times. You always have overriding control
of your mouse and keyboard, and you can end the screen-sharing
session at any time. |
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Agent1e
Agent2
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