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RAMP
We Manage Computers Remote Administration Management Plan (RAMP) is a new way to
support small business computer systems. The old way of billing for inefficient
technician hours truly infuriated me. So, I have developed a
new subscription
based system of computer support services.
We Manage Computers RAMP Service
We Manage Computers RAMP Service provides the strength of a full IT Staff at
costs that every small business can afford. Here are some of the advantages of
our revolutionary approach:
- Managed Updates to your anti-virus,
anti-spy ware, programs
- Managed patches for Microsoft Software
- Knowledgeable and Professional Staff
- Affordable Fixed Monthly Costs that are
easy to budget
- No Cost Consultations
- Semi-Annual System Evaluations
- Management and Administration of Servers and
Network Devices
- Regular Customer Relationship Manager
visits (Not Sales People, Certified Techs)
The Old Way...
We are going to assume that like most small businesses, you outsource your IT
Support and Service. We understand that it's hard to justify a full time or even
a part time technician for most small businesses. The costs are prohibitive and
unnecessary.
We know that past service and support methods leave you hanging for hours or
even days while your technical support company fits you into their 'busy'
schedule. You don't need any studies to show you that downtime for your business
is very costly. How long can you afford for that computer to be down? How long
are you willing to wait for the service tech to show up? Let's hope they know
how to diagnose and resolve the problem quickly because you're paying by the
hour.
Our competitors charge from $80 to $185 or more per hour for service. Some
require a 1-hour minimum to even show up and that's not included in the work
that they perform. Now add in the trip charge and the total for this one service
call can approach $500.
Some of our competitors sell blocks of support time. The problem is that these
hours expire if they are not used. Can you afford to throw away money on unused
IT service or support? What happens to your remaining block time if this company
ceases to exist?
Our competition have cute cars and slogans that make you feel better about their
service but do little to support the system that you depend on to run your
business. One franchise model says that they are not looking for technical
people... They want business people to run the franchise their way. Can you
afford to gamble your business on non-technical franchises and support methods
that do nothing but empty your wallet?
For the sake of argument, your IT support scheduled you for the next business
day. Your computer is down for about 24 hours. What is that lost productivity
worth to you? Now consider that the repair of this computer costs $450.00. What
is your total cost for this outage? Is it over $1000? Could you find a better
place to use this money? How often does this happen in your business?
The New Way...
RAMP will change the way computer systems are supported from this point forward.
We have developed an approach that leverages technology to your benefit. We take
the best practices of Fortune 100 companies and make them available to you.
That's how this fresh approach gives you the power of a full IT staff at costs
that any small business can afford.
We realize that the costs of IT Support and Service are climbing but the actual
service and support that you receive is declining. You pay top dollar for a
technician to maintain your computers so you have the right to expect
superlative support. Are you reaping the benefits from your IT support
investment?
We found a way to use technology to provide services that rival those of fortune
100 companies at a fraction of the cost.
We Manage Computers RAMP Service is the quickest way to resolve your IT problems
in a cost effective and efficient manner. 90% of all of our calls are resolved
in minutes or hours, not days. The other 10% take a little longer.
Your advantage is that the We Manage Computers RAMP Service is like a health
insurance policy without a co-pay. If you have problems, we take care of them no
matter how long it takes or how many times you need us. You pay a fixed monthly
fee for this service.
If you are interested in more information, please give us a call or visit our
web site. We'll schedule a demonstration and explain how and why this service
can save you money, and more importantly, give you the peace of mind that your
business computer systems are in competent hands.
Costs
We realize that as a small business you are dealing with a finite amount of
capital and that every penny needs to work for you. So we'll disclose our costs
up front. We help you to define your IT service budget. We'll give you a
contract that explains the Service Level Agreement, so you know what to expect.
If the We Manage Computers RAMP Service interests you, please call to schedule a
meeting.
Or you can contact us to get
more information about this service and how it fits into your business.
FAQ
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